Zoya Bet FAQ – Frequently Asked Questions Answered

Yes. You must be at least 18 years old to register and play on zoya. This is a strict requirement and applies to all players regardless of location. If we have reason to believe an account belongs to someone under 18, the account will be suspended immediately and any balance will be held pending review.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your zoya account and we will send you a reset link. Check your spam folder if the email does not arrive within a few minutes. Once you reset your password, log in as normal.

No. Each player is allowed one zoya account only. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently closed and balances being forfeited. If you have accidentally created a duplicate account, contact support at [email protected] to resolve it.

Log in to your zoya account and go to the Account Settings section. From there you can update your contact email, phone number, and notification preferences. Some details such as your registered name may require identity verification before they can be changed. Contact support if you need help with a specific update.

Zoya supports popular local payment methods used in Bangladesh, including mobile banking options. All transactions are processed in Bangladeshi Taka (BDT) so there are no currency conversion fees. The full list of accepted methods is shown on the deposit page inside your account after you log in.

The minimum deposit on zoya is kept low so that players with any budget can participate. The exact minimum varies by payment method and is displayed clearly on the deposit screen before you confirm your transaction. There are no hidden fees added on top of your deposit amount.

Most withdrawals on zoya are processed within a few hours of the request being submitted. In some cases, particularly for larger amounts or first-time withdrawals, additional verification may be required which can extend the processing time. You will receive a notification once your withdrawal has been approved and sent.

First, wait a few minutes as some payment methods have a short processing delay. If your balance has still not updated after 15 minutes, take a screenshot of your payment confirmation and send it to [email protected]. Include your zoya username and the transaction reference number. Our team will investigate and resolve it as quickly as possible.

For security reasons, zoya requires withdrawals to be sent to the same payment account used for your deposit wherever possible. This policy helps protect players from unauthorised withdrawals. If your original payment account is no longer available, contact support at [email protected] before submitting a withdrawal request.

Zoya currently offers six games: Color Prediction, Lucky Dragons, Diamond Tycoon, Win Drop, Lucky Bingo, and Teen Patti 20-20. Each game has its own rules, pace, and payout structure. Visit the Game page for a full overview of all available titles.

Yes. All zoya game outcomes are determined by certified random number generation. No result is predetermined or influenced by previous rounds. Each round is an independent event, which means your chances are the same every time you play regardless of what happened in earlier rounds.

If your connection drops during a game round, the round will continue on the server and the result will be recorded. When you reconnect, you will be able to see the outcome in your game history. If you believe a disconnection caused an error in your balance, contact support at [email protected] with the date, time, and game name.

Color Prediction is the most straightforward zoya game for new players. The rules are simple — pick a colour, set your stake, and see the result in seconds. Once you are comfortable, you can explore other games like Lucky Dragons or Win Drop. Teen Patti 20-20 is great if you already know the card game from everyday life.

Yes, zoya offers a welcome bonus for newly registered players. The exact terms, including the bonus amount and any wagering requirements, are listed on the Current Offers page. Bonus availability and amounts can change, so always check that page for the most up-to-date information before making your first deposit.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place a total of 5,000 BDT in bets before you can withdraw the bonus as real money. The specific requirements for each zoya promotion are listed on the Current Offers page.

Bonuses are usually credited automatically within a few minutes of qualifying. If your bonus has not appeared after 30 minutes, first check that you met all the conditions listed in the offer — such as minimum deposit amount or using a specific payment method. If everything looks correct, email [email protected] with your username and the name of the promotion.

New promotions are added to zoya on a regular basis. These include reload bonuses, cashback offers, and game-specific promotions tied to individual titles. The best way to stay up to date is to check the Current Offers page frequently and make sure your account notification settings are turned on.

The zoya app is available as an Android APK download from the App page. Because it is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings before installing. Full step-by-step instructions are provided on the App page.

Currently the zoya app is only available for Android devices. iPhone and iPad users can access all zoya games through the mobile browser on their device — the browser version is fully optimised for iOS and works smoothly on Safari. An iOS app may be considered for future development.

The most common reason for installation failure is that "Install from unknown sources" has not been enabled. Go to your phone's Settings, then Security or Privacy, and toggle on the option to allow installs from unknown sources. Also make sure you have enough free storage space and that you downloaded the APK file completely without interruption. If the problem continues, contact [email protected].

Yes. The zoya Android app gives you access to the full game library including Color Prediction, Lucky Dragons, Diamond Tycoon, Win Drop, Lucky Bingo, and Teen Patti 20-20. Your account balance, game history, and active bonuses are all synced between the app and the browser version in real time.

Yes. Zoya allows you to set daily, weekly, or monthly deposit limits from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before the change is applied, which is designed to prevent impulsive decisions. Full details are on the Responsible Gaming page.

Self-exclusion lets you temporarily or permanently block access to your zoya account. During a self-exclusion period you will not be able to log in, deposit, or play any games. To activate self-exclusion, go to the Responsible Gaming section in your account settings or contact [email protected]. We take these requests seriously and act on them promptly.

Zoya uses encrypted connections (HTTPS) for all account activity and transactions. Your personal information is stored securely and is never sold to third parties. For full details on how your data is collected, stored, and used, please read the Privacy Policy.

If you feel that your gaming is becoming a problem, please use the self-exclusion tool in your account settings immediately. You can also contact our support team at [email protected] and we will help you restrict your account. We strongly encourage anyone who feels they are losing control to take a break. More information and resources are available on the Responsible Gaming page.