Gaming on zoya is meant to be fun — a way to relax, enjoy a few rounds, and maybe win something along the way. But zoya also knows that for some players, gaming can become a problem. This page explains the tools and support available to help every player stay in control.
Minimum age to play on zoya
Deposit limit options — daily, weekly, monthly
Support response time for account concerns
Self-exclusion available at any time
Zoya has built responsible gaming into the platform from the ground up — not as an afterthought, but as a core part of how we operate. Here is what we offer every player.
Set a cap on how much you can deposit into your zoya account each day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to take effect — giving you time to reconsider.
It is easy to lose track of time when you are in the middle of a game. Zoya lets you set a session time reminder — a notification that appears after you have been playing for a set amount of time. It is a simple nudge to take a break, check in with yourself, and decide whether to continue.
If you feel you need a break from gaming, zoya's self-exclusion tool lets you temporarily or permanently block access to your account. During a self-exclusion period, you will not be able to log in, deposit, or place bets. You can request self-exclusion at any time by contacting [email protected].
Your zoya account history gives you a full picture of your gaming activity — deposits, withdrawals, bets placed, and time spent on the platform. Reviewing this regularly is one of the best ways to stay aware of your habits and catch any patterns that concern you before they become a problem.
Zoya requires all players to be 18 or older. Age verification is carried out during registration and before any withdrawal is processed. If a player cannot confirm their age, their account is suspended until verification is complete. Zoya takes underage gaming seriously and acts immediately on any report.
Zoya's support team is trained to recognise signs of problem gambling. If we notice patterns in your account that suggest gaming may be causing harm — such as frequent large deposits, rapid loss of funds, or repeated failed withdrawal requests — we may reach out to check in and offer support tools.
Responsible gaming means playing in a way that stays fun and does not cause harm to you, your family, or your finances. On zoya, all games are games of chance — the outcome of every round is determined by a random number generator, and no strategy, system, or pattern can guarantee a win. Understanding this is the foundation of responsible gaming.
Most players on zoya enjoy the platform without any issues. They set a budget, play within it, and treat gaming as entertainment — the same way they might spend money on a meal out or a movie. The problem starts when gaming stops being entertainment and starts feeling like a necessity, or when a player begins chasing losses in the hope of winning back money they have already spent.
Chasing losses is one of the most common signs of problem gambling. It happens when a player loses money and keeps playing — not for fun, but to try to recover what was lost. This rarely works and usually leads to bigger losses. If you notice yourself doing this, it is a clear signal to stop, take a break, and use one of zoya's responsible gaming tools.
Another important principle is to only ever play with money you can afford to lose. Your gaming budget should come from your disposable income — money left over after you have covered rent, food, bills, and other essentials. Never borrow money to fund gaming, and never use savings or money set aside for important expenses.
Zoya also encourages players to take regular breaks. Long, uninterrupted gaming sessions can affect your judgement and make it harder to make clear decisions about when to stop. Use the session time reminder feature in your account settings to build breaks into your gaming routine.
If gaming is affecting your relationships, your work, your sleep, or your mental health, it has gone beyond entertainment. Zoya urges any player in this situation to use the self-exclusion tool and to seek support. You are not alone, and taking action early makes a real difference.
Every game on zoya is a game of chance. There is no guaranteed win, no system that beats the odds, and no way to predict outcomes. Play for fun, set a budget, and stick to it. If it stops being fun, stop playing.
If you answer "yes" to two or more of these questions, it may be worth taking a break and using one of zoya's responsible gaming tools.
| Limit Type | Period | Status |
|---|---|---|
| Daily Deposit Limit | Resets every 24 hours | Available |
| Weekly Deposit Limit | Resets every 7 days | Available |
| Monthly Deposit Limit | Resets every 30 days | Available |
| Session Time Reminder | Custom interval | Available |
| Self-Exclusion | Temporary or permanent | Available |
To set or adjust any of these limits, log in to your account or contact [email protected].
Setting up responsible gaming tools on zoya takes less than two minutes. Here is how to do it from your account.
Go to zoya.bet/login and sign in with your registered email and password. If you do not have an account yet, register here — it takes under two minutes.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In the account settings menu, find the "Responsible Gaming" section. This is where all your safety tools are located — deposit limits, session reminders, and self-exclusion.
Choose the limit type you want to set — daily, weekly, or monthly deposit limit — and enter the amount. Confirm your choice and the limit takes effect immediately. Lowering a limit is instant; increasing one takes 24 hours.
If you want to take a longer break, select the self-exclusion option and choose your preferred duration. You can also email [email protected] to request self-exclusion at any time — our team will action it within 24 hours.
Problem gambling does not always look the same for everyone. But there are common warning signs that zoya encourages every player to be aware of — both in themselves and in people they care about.
Spending more than you can afford, borrowing money to fund gaming, neglecting bills or essential expenses, or hiding financial losses from family members.
Feeling unable to stop even when you want to, becoming irritable or anxious when not gaming, lying about how much time or money you spend on gaming, or using gaming to escape stress or difficult emotions.
Arguments with family or friends about gaming, neglecting responsibilities at home or work, withdrawing from social activities to spend more time gaming, or feeling that gaming is more important than the people around you.
If any of these signs feel familiar, please reach out. Contact zoya support at [email protected] and ask about self-exclusion or account restrictions. Taking the first step is the hardest part — zoya is here to help.
These are the commitments zoya makes to every player on the platform. They are not just words — they are built into how the platform works.
Any player who asks to be excluded from the zoya platform will have their request actioned promptly, without question and without pressure to reconsider. Self-exclusion is a right, not a last resort.
Zoya does not send promotional offers to players who have set deposit limits, requested self-exclusion, or shown signs of problem gambling. Responsible gaming always takes priority over marketing.
No player under 18 will be permitted to play on zoya. Age verification is mandatory, and any account where underage use is suspected will be suspended immediately pending investigation.
Zoya does not misrepresent the odds of any game. All games on the platform are games of chance. We will never suggest that a player is "due" a win or that any strategy can overcome the house edge.
Zoya is built for players who want to enjoy gaming responsibly. Set your limits, know your budget, and play for fun. Join thousands of players who already trust zoya to keep their gaming experience safe.
18+ only | Play within your means | Self-exclusion available at any time